Personal Information And Electronic Documents Act (PIPEDA)
- Resource Integrated Ltd. will comply with all 10 principles of the Privacy Act.
- The General Manager is responsible for Resource Integrated Ltd. compliancy with the Act.
- Resource Integrated Ltd. will protect all information collected in the conduct of doing business.
- Resource Integrated Ltd. will only share employee or client information with our authorized service providers that perform certain services or functions on our behalf, as required by law.
- Resource Integrated Ltd. does not sell or rent any personal information to anyone.
- Resource Integrated Ltd. makes every reasonable attempt to correct client information and keep private records in our databases up to date.
- Resource Integrated Ltd. keeps all paper files in locked storage for up to two years, after which time the files are shredded to ensure that all personal information is destroyed.
- What personal information do we collect?
c. Home contact information
d. Business contact information
e. Preferred place of correspondence
f. Date of birth
g. Dates on which pertinent information was sent out
h. Credit card number
i. Banking Information
Identify The Purpose – Resource Integrated Ltd.
Collects personal information to administer payroll or to write and publish articles. The information is generally collected by the following means:
- Verbally, over the telephone.
- Electronically, via e-mail.
- Written, written correspondence and faxes.
- Face to face during meetings or open houses
The knowledge and consent of the person to which the personal information relates is required for the collection, use or disclosure of such personal information, except where otherwise required or permitted by law. Personal information collected directly by Resource Integrated Ltd. is collected in order conduct business transactions.
Resource Integrated Ltd. limits the collection of personal information to that which is necessary to fulfill our business purposes and responsibilities. To this end, the Privacy Officer has been tasked with the responsibility of reviewing, on a random audit basis, the personal information being requested by our clients and has the authority to require changes where it is determined that the collection of such information is not necessary for the purpose. Furthermore, Resource Integrated Ltd. regularly reviews the personal information that has been collected to determine what information is no longer required and to delete such information from our records.
Limiting Use, Disclosure and Retention
Resource Integrated Ltd. takes all reasonable steps to ensure that all personal information collected is done with the knowledge of the individual to whom it relates and is used only for the purpose collected, unless otherwise required or permitted by law. Resource Integrated Ltd. does not sell personal information to any third parties.
Decisions are often made based on the information we have. Therefore, Resource Integrated Ltd. uses its best efforts to ensure that all personal information collected and maintained is accurate, complete and up-to-date. To assist us in keeping your personal information up-to-date, we encourage you to provide us with up-to-date information in order to help us ensure such accuracy. Should we identify any incorrect or out-of-date information in your file, we will advise you and make the proper changes.
Safeguarding Personal information
In addition to ensuring that it complies with all of its obligations with respect to the collection, use and distribution of personal information, Resource Integrated Ltd. is responsible for ensuring that all personal information maintained is safeguarded against unauthorized access or release. Resource Integrated Ltd. uses current technologies and maintains security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. Electronic client files are kept in a secured environment with restricted access. Paper-based files are also stored in restricted access areas.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically, and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.
During daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. Employees are also required to work within the principles and ethical behaviour as set out in our internal Company Policy Manual. Employees are informed about the importance of privacy and they are required to sign a confidentiality agreement that prohibits the disclosure of any customer information to unauthorized individuals or parties. Unauthorized access to and/or disclosure of customer information by an employee is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
As a customer or an employee, you have the right to access, verify and amend the information held in your personal files. Upon request, a customer shall be informed of the existence, use and disclosure of their personal information, and shall be given access to it. It is Resource Integrated Ltd.’ desire that customers continuously verify the accuracy and completeness of their personal information and may request that it be amended at any time.
Handling Customer and Employee Complaints and Suggestions
100 Leek Crescent, Unit 4, Richmond Hill
ON, Canada L4B 3E6
Antony Rubino – Privacy Officer